Privacy Policy

Flockline LLC  |  Last updated: May 2026

Flockline LLC ("Flockline", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and website (collectively, the "Service"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.

1. Information We Collect

We may collect the following categories of information:

• Account information: Name, email address, and password when you create an account.
• Flock data: Information you enter about your chickens, including health records, egg counts, photos, and notes.
• Usage data: Information about how you use the Service, including features accessed, time spent, and actions taken.
• Device information: Device type, operating system, browser type, and IP address.
• Communications: Messages you send through the Service, including conversations with Hennie.
• Payment information: Processed securely by our third-party payment provider. We do not store your full card details.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain the Service
• Improve and personalise your experience
• Respond to your questions and support requests
• Send transactional and service-related communications
• Process payments and manage your subscription
• Monitor usage patterns to improve AI accuracy and reliability
• Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share your information with:

• Service providers: Third-party vendors who assist us in operating the Service (e.g., cloud hosting, analytics, payment processing), bound by confidentiality agreements.
• Legal requirements: When required by law, regulation, or valid legal process.
• Business transfers: In connection with a merger, acquisition, or sale of all or part of our assets, with appropriate notice to you.

4. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us at Hennie@flockline.com. We will respond within 30 days.

5. Security

We implement industry-standard technical and organisational measures to protect your information, including encryption in transit (TLS) and at rest. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access - request a copy of the data we hold about you
• Correction - request correction of inaccurate data
• Deletion - request deletion of your data
• Portability - request a machine-readable export of your data
• Objection - object to certain processing activities

To exercise any of these rights, contact us at Hennie@flockline.com.

7. Children's Privacy

The Service is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Links

The Service may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy, please contact us:

Flockline LLC
Email: Hennie@flockline.com